Install:

​Vehicle parameters 

All of our Pandora systems are designed to work on almost any vehicle. But every vehicle manufacturer is different. On most installs, our systems talk digitally through the vehicles CANbus network or by adding external temperature sensors. The information read by the alarm system through the CANbus network won't always be exact. Therefore, in some small cases, the fuel, temperature, and other vehicle parameters may not display on the Pandora app (vehicle dependent). If they do display, most of the time we can adjust to be as close as we can to the true reading. Normally between 0-50% of the original vehicle reading.

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Vehicle factory OEM alarm systems:

Most modern cars are fitted with a factory immobiliser and/or alarm system. These alarms can be updated by the vehicle manufacturer at any time when your vehicle goes in for a service or remotely at any time through the SIM card built into the vehicles BCM. To gain control of the OEM alarm system on any vehicle fully, we sometimes need to use an external Pandora Module (POA) which controls your spare OEM remote. This then gives your Pandora system full control of your factory settings, including on some vehicles mirror closure, deadlocks, roof closure, and control of the OEM arm and disarm. On some vehicles, if the extra module is not used, you will still be able to arm the pandora and lock the vehicle through your OEM remote and the Pandora remote/app. However, on some vehicles, you can disarm the Pandora and unlock the car remotely through the OEM remote, but not through pressing disarm on the Pandora control. Please ask your installer for more information on your vehicle. 

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GSM & Online alarm system SIM card/subscription packages:

To use the Online & GSM features of the GPS systems including but not limited to Professional, Smart Pro, Camper, Eye Pro, Finder, Nav X, Smart, Tracer & Elite alarm systems, you will need a SIM card bundle supplied by us or your local authorised dealer. You will receive the first 6 months (180 days) for free activated from the day of installation automatically by your installer. This will give you unlimited use under our fair use policy. You will receive your own unique alarm telephone number which will be registered in the owner's name. It is your responsibility to make a note of this number. After the free period ends, to continue using the alarm online & GSM features including texts and calls, sim packages can be purchased as 6 months or 12 months bundles. If you decide not to continue with the subscription after the free period your alarm will still function as a short-range security system with Bluetooth control,

but without the alarms GSM, text, call, and online alarm services and communications. Sim bundles are registered in your name and packages are non-transferable to other vehicles/alarms/persons. Once activated, you have 21 days to cancel for a refund of the remainder of the term left. If cancelled or no longer needed after these 21 days no refund can be given. After this period the subscription cannot be cancelled. Each subscription covers connection and contact to one owner telephone Number. If a second contact telephone number is needed to be added to the account a £30 fee will be added for each additional phone number. If your bundle period expires you have 14 days to purchase a new sim bundle. If a sim bundle runs over the 14 days after expiring, a £25 admin fee may be added to reactivate the SIM card. In some cases, a new sim may also need inserting into the alarm brain itself, which will be chargeable. We will try to send you a text reminder to your registered phone number a few days before your sim is about to expire. However, this is not guaranteed. It’s your responsibility to keep the sim bundles up to date. So please make a note of the expiry date. 

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Sim plans cover U.K. coverage only. The alarms should still have coverage if used in any European country up to 60 consecutive days, but there is no guarantee due different roaming services. after 60 consecutive days, roaming charges will apply for the usage of GPS OR GSM features. Please email subscriptions@pandoracaralarms.co.uk for more information. Any use outside of any European country will incur extra charges, as your mobile phone would.

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Fair use guidelines within the EU/EEA for Subscriptions by the Network.

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   1. You may only use the network services, as fair use or standard tariff in the EU/EEA/Zone1 destinations for periodic travel, like holidays or short breaks.

   2. As part of our fair use policy, the network may monitor and check your roaming use over a rolling 4-month period. If, during this period, you have spent more time abroad than at home and/or your roaming usage exceeds your domestic usage we reserve the right to apply a surcharge of £1.50 per day to your roaming consumption in conjunction with the network company. 

   3. There is also the possibility that the local network will block your service if they see your SIM is connected for extended periods beyond 60 consecutive days.

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Sim bundle cost after 6 months free period for one registered telephone number - 6 Months (180 days) - £70.00. 12months (360 days) £125.00. £60.00 for each additional phone number added to the account for every 6 months. Unlimited use under our fair use policy. Prices are subject prices are subject to change without notice.

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Fair use policy:

If the fair use is exceeded by excessive use, or by using the alarm system outside Europe, your allocated credit for the 6/12month period, maybe used much quicker.  If the balance on your account reaches £0.00 your GSM services will stop working. In this case you will need to add a minimum of £50 to your account to reactivate your services. 

For more information on sim bundles, fair use policy or rates please email us at subscriptions@pandoracaralarms.co.uk  prices are subject to change without notice

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Additional sensor:

The additional external part of the vs22 sensor with warn away we no longer add to our systems. It can be added to any of our alarm packages for an extra cost. This will give two zones. Zone 1 senses internal motion inside the vehicle's cabin. Zone 2 senses motion just outside the vehicle, sensing motion on the front two doors just inside the wing mirrors have found the proximity and warn away sensor work on 80% of vehicles with no issues. However, some vehicles that are fitted with internal factory and aftermarket electrical wireless antennas can interfere with the sensor causing intermittent false alarms and will not work. Factory fitted DAB antennas, internet modems or dongles, security sensors, trackers and other aftermarket wireless devices including dash cams and trackers, can cause interference to the sensor causing Intermittent false alarms. or the sensor not to work at all. Your installer will fit this sensor as an extra to your alarm if requested. If after the system is fitted and the sensor does false alarm or not function, it will need to be disabled in the smartphone app or removed completely. In some cases, the false alarms are caused by the sensor being set too high and simply turning it down will stop most false alarms. However, it is advised that you do not buy this alarm system solely for this sensor as it may not work on your vehicle and may need the external zone disabling.

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Window & mirror closure:

Window and mirror closure is not included as standard with any of our alarm packages. Some modern cars have full closure already fitted to the vehicle from factory. Some of these vehicles we can control comfort closure with CANbus commands from the alarm system and will be part of your install. Older vehicles may need extra wiring, or a full window closure module fitted to each door to control the windows. Pandora does not make/supply window closure modules, therefore it will not be included in the package.

 

Anti-Hijack:

Unfortunately, we cannot always guarantee that we can safely disable the vehicle's engine for anti-hijack.

Every vehicle is different. We have a large record of vehicle wiring diagrams, which we follow to install our alarm systems on to your vehicle. However, some newer vehicles (anything up to 1-year-old) and rare vehicles, we may not have records for. Unless we have a safe immobiliser point on your vehicle, we will not fit this immobiliser. Your safety comes first. The rest of the alarm system will be installed leaving Anti-Hijack disabled. Further research will then be needed to find a safe immobiliser for anti-hijack on your vehicle. The vehicle will then need to be booked back in and returned to us when the research has been completed. This can take up to 6-12month from the installation date.

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Agreement:

An agreement has been made between U.K. Car Alarms Ltd and the Client named in the Customer Invoice whereby the Client agrees to purchase the product with an agreed Installation date on all Pandora alarm products to their vehicle as referred to in the Invoice on the terms set out below, which together subject to any variations allowed by these conditions constitutes the whole Agreement.

 

Description of work:

The Company will deliver the product described on the Invoice to the vehicle booked for installation in accordance with the manufacturers recommended installation guidelines and specifications.

Installations requiring payment will be charged at the rates shown on the Invoice.

The product remains the property of the Company until the invoice has been paid in full.

 

Access to vehicle:

The Client warrants being the owner or duly authorised agent of the vehicle and as such is entitled to enter into this agreement.Should mobile fitting be agreed at the clients chosen address, the Client agrees to allow the Companies employees or representatives free access to the vehicle at all reasonable times for the purpose of repairing any defects in workmanship, as many times as needed.

 

Fitting the product:

The Client understands that fitting the product will require modifications to the vehicle in some cases, such as brackets, drilled holes, soldered and cut wire, additional wiring etc and the Companies representative will in all cases refer to the manufacturer's recommendations and specifications. Every vehicle and system is different. U.K. Car alarms Ltd can't guarantee that all aftermarket parts, features and sensors will work the same on each vehicle. Some parts/features of our systems may need future modification, adjustment and development to work on the vehicle. Fuel, temperature and other vehicle parameters may not show on every vehicle. In most cases, we can not control your vehicles factory OEM security system without using the spare key. The extra cost will be added if this option is necessary.

Workmanship is covered by the company warranty under the following conditions:

All Workmanship comes with a 12-month warranty from the initial date of installation. If a fault occurs in the first 60 days with the product or its installation and we came to you to fit the product, we will return to the original fitting address up to 60 days from the initial installation date for inspection. If a problem occurs after the 60 days with the product or its installation then the vehicle must be brought to our HQ B98 9DZ or where the system was fitted for inspection.

Blown fuses and dead batteries are not covered under warranty and are the customer's responsibility to check before any visit. We will first try to diagnose any problems over the phone before we return to the vehicle. We aim to return to your vehicle as soon as possible if a visit is needed from the date you originally reported a problem. Please allow 28 days from the initial date we were informed about any problems with the product. Installers are not responsible for any parking, bridge tolls or congestion charges on their journey to you. This will be charged to the customer and payable on the day of install. We will not be responsible for any towing, storing of the vehicle or any hire cars needed at any time.

The Company shall be under no liability in respect of defects occurring with the installation arising from wilful damage, ingress of water, misuses, damage as a result of a vehicular accident, unauthorised repairs without the Companies approval, unauthorised modifications, use of incorrect consumables such as batteries and keys, fire, flood and acts of God.

The Company shall be under no liability if the total price for the product has not been paid by the due date on the invoice.

The Company shall be under no liability in respect of a failure of the product due to the client failing to adhere to any manufacturers recommended procedures, such as valet mode and service override and the replacing of remote control batteries.

The Companies installation workmanship guarantee may be transferred for a fee. Details of which are available from the company.

In the event that an engineer attends a reported fault and the fault is not the responsibility of the Company, a call-out charge will be made to the Client.

 

Parts warranty:

Pandoras alarm brain (the main control unit) is covered by the Manufacturer's Guarantee, which is a 3-year warranty on all Pandora models subject to an annual service taking place either by us, or a Pandora authorised dealer. This can be arranged through the sales department and must not exceed the anniversary of the date of fitting. In the case of a subscription based alarm system, for the Guarantee the subscription is continued with no monthly breaks through out the period. All other parts such as sensors, remotes, sirens, tags, remote start etc are covered by a 12 month manufacturer warranty, from date of purchase.

Returns and Refunds Policy on goods bought without installation

0.1 If you need to return a product purchased sold on a non-fitted basis, then you have 14 days to do so from the initial day of receipt.

0.2 The returned goods must be in a resalable state (i.e., new and unused and unfitted) and any goods or accessories including all documentation that accompany the returned product must also come back to us. The goods should also be returned with their original packaging, packing and accessories. If the return is due to missing or faulty parts, then we will offer a full refund or replacement provided we are aware of this within 5 working days.

0.3 Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please post returns to Pandora UK at the address shown in section 1. This returns policy does not affect your legal rights.

Cancellation of Orders

0.4 You can cancel your order before shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. Cancellation must be in writing, by either email by following the links on the Pandora website, or by post (we recommend recorded delivery). 

Delivery and Postage Information

0.5 Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Acura will deliver worldwide, though areas outside of the UK will have higher delivery costs. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

0.6 When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

0.7 All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery may take up to ten working days.

0.8 The contents of your order and your delivery postcode area will determine which delivery services you will be offered.

0.9 We do not deliver to International Post Office (P.O.) boxes or shipping agent addresses.

We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

0.10 Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

0.11 Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £10.00 for the third attempt on delivery. If you cannot collect your goods within five days or have not paid for the re-delivery, then it will be returned to sender. All returned orders to sender will be refunded via the method of payment, you will incur a £19.99 charge for the attempted deliveries.

 

Cancellation by the client:

The contract may be cancelled by the Client with a 35% charge of the total order being made to cover costs providing this is no later than 24 hours prior to the agreed time of delivery.

If the Client cancels the order in under 24 hours of the agreed time of delivery, a charge of 50% will be applied.

If upon arrival the vehicle is unsuitable to be worked on, i.e., does not start or is deemed un-roadworthy, the installation will be forfeited, and a second appointment will be required, and the Client charged.

If the Client cannot provide a credit/debit card statement as proof of identification upon arrival, again the installation will be forfeited, and a second appointment will be required, and the Client charged.

If the Client wishes to change the location of the vehicle in less than 24 hours prior to the agreed delivery and installation date, the installation will be forfeited, and a second appointment will be required at a cost to the Client.

Due to the nature of the system, we fit after installation there are no refunds unless a fault is found with the parts or install and cannot be rectified by U.K. Car Alarms Ltd or any of their registered dealers/installers. In this case, U.K. car alarms ltd must be given the opportunity to return to the vehicle to rectify any faults with the system within 14 days of the installation date... If for any reason both parties agree to remove the system fitted by U.K. Car Alarms Ltd, this must be decommissioned and uninstalled/removed by a registered Pandora authorised installer only.

 

Cancellation by the company:

The Company shall be entitled to cancel the contract.

Within 14 days from any vehicular survey carried out by the Companies representative.

At any time if the Company is hindered from delivering the product and completing the installation by any event beyond the Companies control.

In either of the above cases, unless the cancellation is brought by wrongful behaviour of the Client, the Company shall repay to the Client the amount of any deposit paid by the Client. The Company will not otherwise be under any liability whatsoever except as may otherwise be provided by statute.

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Returns Policy on parts purchased with out installation.

 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

 

Return Window:
You have 14 days from the date of delivery to initiate a return.

 

Eligibility:
To be eligible for a return, items must be:

 

• Unused and in the same condition that you received them

• In their original packaging, with all tags attached

• Accompanied by a receipt or proof of purchase

How to Initiate a Return:

 

1. Contact our customer service team at [customer service email] or [customer service phone number] to request a return authorization.

2. Provide your order number and the reason for the return.

3. Once authorized, securely package your item and include a copy of your receipt.

4. Ship the item back to us using a traceable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

 

Exclusions:

 

• Gift cards

• Sale items (unless specified)

• Certain personal items for hygiene reasons

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery for assistance.

 

If you have any questions about our returns policy, feel free to reach out to us!

 

Payment: 

A deposit will be taken on all mobile fitting jobs outside our workshop area of a minimum of £150 payable by card over the phone or through our secure website. This is non-refundable if cancelled within 14 days of the installation date. On the day of installation of the product, all sums due must be paid in full. Any sums due but unpaid by the Client will carry interest at the prevailing statutory rate and accrue daily after as well as before any judgment.

 

Variations:

The contract comprises of the verbal order placed with the salesperson and the above conditions. No variations will be deemed to be agreed by the Company unless they are set out in writing and signed by the owner of the Company.

 

​A full copy of the Terms and conditions is available on request. please email info@PandoraCarAlarms.co.uk

 

 

0121 281 6565
www.PandoraCarAlarms.co.uk

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Pandora Car Alarms U.K is a trading name of U.K Car Alarms Ltd, which is a limited company registered in England & Wales
Company No 10642135
VAT number 264 5262 02